Terms of Service
Last updated: February 22, 2026
Service description
MetricOwl is a SaaS tool that automates Weekly Business Review preparation. The service reads metrics from your connected data sources, detects changes, nudges owners for explanations, and compiles briefs delivered via Slack.
Account responsibilities
You are responsible for maintaining the security of your account credentials and for all activity under your account. You must provide accurate information during registration and keep it up to date. You are responsible for ensuring that your use of MetricOwl complies with applicable laws and regulations.
Acceptable use
MetricOwl is intended for business metric tracking and review automation. You agree not to use the service to: process sensitive personal data (PII, PHI) without appropriate safeguards, attempt to reverse-engineer or compromise the service, or exceed the usage limits of your plan.
Data and privacy
Your data remains yours. MetricOwl accesses your data sources via read-only connections and stores only metric snapshots and owner responses. See our Privacy Policy for details on data handling.
Service availability
We strive to maintain high availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. We are not liable for delays or failures caused by third-party services (Slack, Google Sheets, etc.).
Billing and cancellation
Paid plans are billed monthly or annually as selected. You can cancel at any time — your access continues until the end of the current billing period. No refunds for partial periods. The free tier has no time limit.
Changes to terms
We may update these terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days in advance. Continued use of the service after changes take effect constitutes acceptance.
Contact
Questions about these terms? Contact us at legal@metricowl.ai.